Customer Service Coordinator

Company: Fawkes & Reece
Apply for the Customer Service Coordinator
Location: Cheltenham
Job Description:

We’re currently partnering with a leading UK residential developer to recruit a Customer Care Coordinator to join their growing team.

This is a fantastic opportunity for someone with strong customer service and coordination experience who enjoys working in a fast-paced environment and delivering an excellent customer journey.

The Company

Our client is a well-established housebuilder with an excellent reputation for quality homes, sustainability, and community-focused developments across the UK.

The Role

  • Managing homeowner queries and aftercare requests
  • Coordinating subcontractors and maintenance appointments
  • Liaising with internal departments and site teams
  • Ensuring customer issues are resolved efficiently and professionally
  • Maintaining accurate records and updates across internal systems

What We’re Looking For

  • Previous customer service or coordinator experience
  • Excellent communication and organisational skills
  • Ability to manage multiple priorities
  • A proactive and customer-focused approach

What’s on Offer

  • Competitive salary + benefits
  • Supportive team environment
  • Career progression opportunities
  • Opportunity to join a respected and growing business

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Posted: June 1st, 2026