- Location: Willerby, East Riding of Yorkshire, United Kingdom
- Earnings: Competitive
Customer Service Advisor
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online – our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver a first‑class customer experiences across email, calls, and live chat.
Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you!
This role is full time, based onsite at Willerby, Hull.
Here’s why you’ll love this role…
- Use your natural people skills to stay customer‑focused and delight customers.
- Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
- Handle escalated enquiries and complaints, working to maximise customer retention.
- Support initiatives to improve customer satisfaction results and recommendations.
- Meet key performance targets by delivering exceptional service within required timelines.
Here’s why you’ll be great in this role…
- Proven background in a customer service or customer experience role, ideally within a call centre environment.
- Professional telephone manner with excellent people skills.
- Familiarity with Microsoft 360 and general IT proficiency.
- Strong attention to detail and effective time management.
The benefits…
- Pension – 5% employer / 5% employee contribution.
- Health Cashback Scheme – can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days of annual leave.
- Enhanced paternity/maternity/adoption leave.
- High Street Shopping Discount Scheme – holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free parking on site.
- Regular “Lunch & Learns”.
- Social events – summer and end of year parties etc.
- Customer Obsession Awards – regular opportunities to win!
Please note: You must have the right to work in the UK in order to be successfully appointed to this role.
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