Customer Service Advisor

£23,837.25 a year

Stoke-on-Trent

Hours per week: 35

Contract type: Permanent

As a social housing provider, our customers are central to everything that we do! Our Customer Advisors balance the needs of both the customer and the business in order to deliver the very best customer experience. You will be the first point of contact and integral to the smooth interaction between our range of services and customers. Most importantly, you will often be the first impression of our business to the customer!

Job Requirements

• Advise customers and manage their expectations across a range of services. You’ll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent.
• Exceed customer expectations with every interaction.
• Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system. You’ll ensure the system is up to date and fully representative of our customers’ experience.
• Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed.

What We’re Looking For

• An understanding of great customer service.
• An effective communicator who is empathetic and customer-focused.
• An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required.
• Someone who can work under pressure, prioritising work within changing priorities and time constraints.
• Good ICT skills.

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