Head of Customer Experience & Transformation

Freshminds is seeking a Head of Customer Excellence to lead the customer excellence agenda for a large transport and logistics firm in Greater London. This role involves translating customer insight into actionable improvements and managing multi-site operations. The ideal candidate will have senior experience in customer service transformation, a strong track record of delivering operational change, and the ability to influence stakeholders. The position emphasizes a strategic and delivery-focused approach.#J-18808-Ljbffr…