Guest Experience Expert (Part-Time) – Breakfast & F&B Pro

Guest Experience Expert (Part-Time) – Residence Inn Edinburgh

Do you thrive on making people feel genuinely welcome? We’re looking for a warm, dynamic, and adaptable Guest Experience Expert to join our team at Residence Inn Edinburgh. This is far from a typical front desk role. You’ll work across the hotel, reception, food and beverage, making every guest interaction count, from a seamless check‑in to a perfectly served breakfast. No two shifts are the same, and that’s exactly what makes it exciting.

Responsibilities

• Be the face of Residence Inn Edinburgh, building genuine rapport with guests and creating memorable moments
• Handle check‑ins, check‑outs, reservations and payments with confidence and care
• Assist with F&B operations, supporting breakfast service and evening operations (serving drinks)
• Anticipate guest needs, resolve issues at first contact, and go the extra mile every time

Qualifications

• A naturally warm and people‑first personality
• Adaptability and a willingness to turn your hand to anything
• A professional, calm approach, even under pressure
• Previous hospitality experience is a plus, but your attitude matters most

Details

Hourly rate: £13.35 per hour. Rotating shifts including days, evenings and nights.

Benefits

• Use of the Hotel Gym
• BenefitHub Access: World’s largest selection of retail discounts
• Wisdom Wellbeing: 24/7 support for you and your family
• Local Incentives and Benefits
• Marriott Associate Rates and discounts for friends and family
• 20% off at Marriott F&B restaurants

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