Customer Service Advisor

Corpay is recruiting a permanent Customer Service Advisor for its Allstar Cards division, based in Swindon, UK. In this role you’ll support customers, manage enquiries, and exceed expectations with a customer-centric approach.

Role Responsibilities

• Manage inbound telephone and email enquiries with professionalism, clarity, and urgency.
• Resolve customer queries accurately and efficiently, providing clear advice and effective solutions within agreed SLA timeframes.
• Work closely with internal teams and departments to ensure customer needs are fully understood and met.
• Build strong, positive working relationships with customers, suppliers, and colleagues.
• Identify opportunities for process improvement and share feedback to support continuous development.
• Recommend and refer customers for additional products or services in a helpful, customer-first way.
• Complete daily administrative tasks accurately and on time.
• Understand customer needs through effective conversations and refer relevant products and services where they add value.
• Introduce appropriate solutions in a customer-focused, compliant, and timely manner to support retention and enhance the overall customer experience.
• Support service excellence by contributing to team discussions, decision-making, and knowledge sharing.

Qualifications & Skills

• Previous customer service experience, ideally within a call centre or fast-paced environment (desirable but not essential).
• Confident using multiple systems simultaneously, with the ability to switch between platforms smoothly.
• IT skills essential; strong working knowledge of Microsoft 365, including Outlook, SharePoint, Excel, Word & Teams.
• Excellent written and verbal communication skills, with the ability to adapt to different customer needs.
• Calm, professional, and resilient when handling complaints or complex queries.
• High attention to detail, particularly when following processes or entering data.
• Able to perform well under pressure while maintaining accuracy and service quality.
• A reliable team player who supports colleagues and contributes positively to shared team goals.
• Comfortable recommending relevant products or services in a helpful, customer-first way.

Benefits & Perks

• Competitive salary and benefit package.
• Private medical cover via Vitality.
• Access to Gratitudes – an exclusive rewards and discounts platform.
• Life assurance at 4x your annual salary.
• 5% employer pension contribution.
• Full access to LinkedIn Learning for personal and professional development.
• Welcoming, energetic team and a chance to make a difference.
• Equal opportunity and affirmative action.

Equal Opportunity

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, genetic information, veteran and/or military status or any other group status protected by federal or local law.

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