What makes the perfect pub is great ales, delicious food, a welcoming atmosphere, and a warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. We deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of making people happy.
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge; paid breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same‑day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (that’s tips to me and you).
- Contribute to a company that gives back through our Give‑Inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
Position Summary
As a Front of House Supervisor, you’re the first smile that welcomes guests and a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you guide and support the team, creating a positive and lively atmosphere.
Key Responsibilities
- Greet guests and ensure a welcoming first impression.
- Oversee front‑of‑house service and supervise staff.
- Resolve challenges and ensure smooth daily operations.
- Maintain a lively and positive atmosphere for guests and staff.
- Adapt to a fast‑paced environment and handle varied situations.
Qualifications & Skills
A passion for customer service, the ability to thrive in fast‑paced environments, strong professionalism, and leadership skills.
*Age‑related pay rates apply for Under 21s.*
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