Pub & Hotel Assistant Manager — Lead Operations & Rooms

Assistant Manager – Pub & Hotel

• Salary of £27,000 – £30,000 + performance bonus
• Career progression opportunities
• Ongoing training and development
• Staff discounts and perks
• A supportive, energetic working environment

A vibrant, community‑led pub hotel in West London, combining the warmth of a local with the standards of a high‑performing hospitality business. With a busy bar, quality food offer, and a well‑run rooms operation, we pride ourselves on delivering exceptional guest experiences in a lively, fast‑paced environment.

The Role

We’re looking for a confident and hands‑on Assistant Manager to support the day‑to‑day running of the pub and hotel. This is a dynamic role ideal for someone who thrives under pressure, leads from the front, and understands both wet‑led pub operations and rooms/hotel management. You will play a key role in leading the team, driving performance, and building strong ties within the local community.

Key Responsibilities

Operations

• Support the General Manager in delivering smooth day‑to‑day operations
• Lead shifts across bar, restaurant, and rooms
• Ensure high standards of service, cleanliness, and compliance
• Manage stock, cellar standards, and cost controls
• Handle guest feedback, complaints, and resolutions professionally

Rooms & Accommodation

• Oversee bookings, occupancy, and front desk operations
• Ensure rooms are maintained to high standards and guest‑ready
• Work closely with housekeeping to drive consistency
• Monitor performance and support revenue optimisation
• Train, motivate, and develop team members
• Lead by example in a fast‑paced environment
• Support recruitment and onboarding
• Build a positive, high‑performing team culture

Community Engagement

• Develop strong relationships with local residents and businesses
• Support events, promotions, and community initiatives
• Be a visible and welcoming presence within the pub

About You

• Experience as a Supervisor or Assistant Manager in a busy pub, bar, or hotel
• Strong rooms experience (pub with rooms, hotel, or B&B)
• Thrives in fast‑paced, high‑volume environments
• A natural leader with excellent communication skills
• Passionate about hospitality and guest experience
• Organised, proactive, and hands‑on
• Commercially aware with a problem‑solving mindset

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