Operational Support Officer

Operational Support Officer – HMCTS

Location: Bristol Civil and family justice centre

Pay: £12.86 per hour for first 12 weeks increasing to £13.25

Temp: 3 months / possibility of Extension

Start: ASAP (clearance dependant)

Responsibilities

• Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently.
• Providing support and guidance to users and stakeholders via face‑to‑face engagement, telephone, and written correspondence, ensuring clear communication for those with complex needs.
• Using HMCTS service scripts and knowledge articles to direct users to relevant services and information.
• Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems as required.
• Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) promptly.
• Processing work according to standard operating procedures to meet performance targets and uphold service standards.
• Managing case files with accuracy, ensuring secure data handling and compliance with retention policies.
• Handling jury service tasks, including selection, deferrals, attendance tracking, and processing expenses.
• Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
• Providing judicial support such as diary management and administrative assistance.
• Supporting enforcement activities, including financial assessments and producing basic reports.
• Contributing to health and safety operations, including facility checks, issue logging, and safety governance.

Qualifications

• Strong organisational skills and attention to detail.
• Excellent communication skills, with the ability to engage effectively with a diverse range of users.
• Ability to follow procedures accurately and handle sensitive information securely.
• Proactive approach to problem‑solving and risk awareness.
• Experience in customer service or administrative roles is desirable.
• Knowledge of court or legal processes is a plus but not essential.

EEO Statement

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

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