JOB TITLE – Front Office Agent
DEPARTMENT – Front Office
CONTRACT TYPE – Permanent
RATE OF PAY – £12.71 per hour plus amazing benefits
HOURS – Full Time
LOCATION – Newport, NP18 1HQ
ID – REQ5213
Be Part of the Greatest Story in Hospitality. Step into a world of five‑star service and unforgettable guest experiences at The Celtic Manor Resort – where every day is an opportunity to shine. As a Front Office Agent, you’ll be the face of our iconic resort, welcoming guests with warmth, professionalism, and a smile that sets the tone for their stay.
What Makes You Our Ideal Hospitality Hero?
- A calm, confident, and professional presence – even during busy times
- A genuine passion for delivering world‑class guest service
- The ability to juggle tasks with ease while keeping a positive attitude
- A proactive, guest‑first mindset in a fast‑paced environment
What You’ll Be Doing
- Greet guests with a warm welcome and ensure smooth check‑ins and check‑outs
- Manage individual and group arrivals using our hotel systems
- Share your expert knowledge of The Celtic Collection to assist with guest queries and recommendations
- Leave a lasting impression by delivering a seamless, five‑star experience from start to finish
Why You’ll Love Working With Us
- Career development and training from day one
- Discounts on dining, hotel stays, and leisure membership
- Free virtual GP appointments and 24/7 wellbeing support
- NEST pension scheme
- Monthly and annual staff awards
- Social events and appreciation celebrations
Recruitment Info
We may close this vacancy early if we receive a high volume of applications. Applicants must have the right to live and work in the UK. Proof of eligibility will be required. We are proud to be an equal opportunities employer and welcome applicants from all backgrounds.
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