Civic Support Officer

Vacant Positions

• Part time (22 Hours) – Permanent post
• Full time Maternity Cover (37 Hours) Temporary for up to one year

Working Hours

8.30am – 16.30pm

Key Responsibilities

• Provide a professional and friendly front‑of‑house service to visitors and customers
• Handle enquiries and service requests efficiently via telephone, email, and in person
• Manage bookings for events, ensuring compliance with legal and customer requirements
• Support the management of building operations, including monitoring requests and coordinating repairs
• Maintain accurate records, statistics, and documentation to support service delivery
• Assist with administrative support, including work for the Register Office (e.g. certificates, filing, indexing)
• Process payments using cash and card systems
• Ensure reception and public areas are presentable and welcoming at all times
• Promote equality, diversity, and inclusion in all aspects of work
• Support a safe, secure, and compliant working environment

About You

• Has experience working collaboratively in a team
• Delivers excellent customer service, even in challenging situations
• Can effectively manage workload and meet deadlines
• Demonstrates strong communication and interpersonal skills with the public
• Has good administrative and IT skills, with high attention to detail
• Is self‑motivated and able to work on their own initiative

Our Values

• Proud
• Fair
• Ambitious

We are committed to providing an inclusive and supportive workplace where everyone can thrive.

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