Job Details
Job title: Customer Contact Advisor
Job reference: REQ001011
Location: Town Hall, Reigate (On Site with some Hybrid working by arrangement with the Contact Manager)
Salary: £27,270 per annum pro rata
Basis: Fixed Term Contract for 9 months – 14.5 hours per week (Monday & Tuesday 10am to 3pm, Wednesday 10am to 2.30pm)
About the Role
We have an exciting opportunity for a motivated Customer Contact Advisor to join our supportive, fun & friendly Customer Contact Team. Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information. With full training provided, this is an excellent opportunity for you to progress your career in Customer Service.
Responsibilities
- Act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web).
- Resolve enquiries and provide guidance to customers across all contact channels.
- Deliver information in a succinct and confident manner.
- Understand the customers’ needs, escalating where appropriate and undertake any follow-up administrative work or system input tasks.
- Confidently handle administrative tasks such as updating website content, answering email/social media enquiries.
Qualifications
- Proven experience in listening, extracting and assessing important information.
- Customer Service experience ideally in a call centre environment.
- Great verbal & written communication skills.
- Ability to answer a high volume of calls and process information.
- Ability to work well under pressure and multitask.
- A desire to improve your skills, knowledge and experience.
- Microsoft and Excel office skills.
Benefits
- Support in continuing your personal development.
- Competitive contributions of 22.10% towards the LGPS pension scheme.
- Access to a range of discounts including local and high street stores.
- Salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
- A generous annual leave entitlement.
EEO Statement
We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the Veteran’s scheme for ex-armed forces candidates.
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