Sales Associate, New Bond Street, London

Sales Associate – Jimmy Choo Full‑Time – 40 Hours

Responsibilities

• Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony.
• Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour.
• Developing a detailed knowledge of the product including construction, materials, care and design to provide exceptional and knowledgeable customer service.
• Building, developing and maintaining a client database to ensure repeat visits and customer loyalty.
• Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to store management.
• Playing an active role in replenishing stock according to company procedures and policies.
• Maintaining effective stock controls to ensure continued stock supply and accurate stock records.
• Participating in stock takes as and when required.
• Attending and participating in all store meetings and training events as required to ensure good communication.
• Participating in and representing Jimmy Choo during promotional events and activities.
• Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the boutique at all times.
• Contributing ideas and suggestions to the team to achieve improvements in all aspects of boutique performance.
• Demonstrating a constant awareness of and actively striving to achieve key performance indicators to increase boutique performance and reach individual and store targets.
• Actively implementing and following required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company.
• Communicating all potential Health and Safety issues to the Store Manager and complying with Jimmy Choo Safety and Security procedures.
• Supporting the Store Manager and Assistant Manager in any back‑of‑house and administrative operations as requested.
• Demonstrating flexibility by supporting store management in any other ad‑hoc duties that might reasonably be required in the successful running of the boutique.

Qualifications and Competencies

• Demonstrable success gained as a sales consultant within a luxury brand.
• Excellent communication skills, both written and verbal.
• Fluent in English; additional languages would be beneficial.
• Demonstrable sales skills.
• Knowledge and understanding of the luxury market, customer service and fashion.
• Ability to handle multiple demands and competing priorities.
• Seeks opportunities to be proactive and pre‑empt client needs.
• Demonstrates respect and politeness and regularly exceeds customer expectations.
• Shows innovation and initiative in setting customer care standards.

Personal Attributes

• Enthusiastic, self‑confident and self‑motivated.
• Understand and represent the luxury lifestyle image of Jimmy Choo.
• Maintains professionalism under all circumstances.
• Prepared to go the extra mile to achieve targets.

Equal Employment Opportunity Statement

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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