Support Assistant

Company: Templewood Recruitment
Apply for the Support Assistant
Location: Ruislip
Job Description:

We are recruiting experienced Care Support Workers, with an interest/background in Mental Health/Counselling services, to work in a brand new Mental Health Crisis centre. Individuals using this service will be presenting in a Mental Health crisis, which may include challenging behaviour and fleeting suicidal thoughts. This role presents a great opportunity for people wanting to further develop a career within Mental Health services.

Benefits

  • Excellent rates of Pay; with overtime available
  • 28 days’ annual leave
  • Pension scheme
  • 24-hour Employee Assistance
  • Paid Enhanced DBS
  • Fully paid induction training and shadowing
  • A stimulating work environment full of opportunities to learn and develop
  • Blue Light Card, offering hundreds of discounts off supermarkets, retailers, restaurants, UK attractions, cinema’s and lots more.

About the role

  • Developing a short-term supportive relationship with the service users, which respects mutual boundaries and the boundaries of our service.
  • Providing a personalised and flexible offer of support for people experiencing mental health needs and their loved ones, which inspires hope and creates a non-judgmental space.
  • Giving Service user’s a positive environment to talk about what they are feeling and experiencing, with the aim of improving their situation and mental state of mind.
  • Supporting people to develop coping techniques and support ideas and approaches that have been helpful to others.
  • Providing a coaching and mentoring role which supports people to identify and set their own goals, building on their skills.
  • Helping people feel more empowered about their own wellbeing.

About you

  • Lived experience or previous support experience within Mental Health (we can consider those from other care backgrounds)
  • Willingness to engage with people in crisis and mental/emotional distress with empathy and respect
  • Ability to support and encourage Service User’s you are working with and respond calmly, including when faced with challenging behaviour
  • Ability to use IT skills to keep records and file information appropriately
  • Minimum of 1 year’s experience of working in Mental Health within some capacity
  • We can consider Psychology/Mental Health Studies students (Bachelor’s degrees)
  • Experience of working in Acute MH Wards or those with Suicide prevention experience would be very useful
  • Self-harm and working with Personality Disorders and those with Mental Health substance misuse and addiction
  • Equipped to cope with verbal aggression, non-compliance with support plans and non-engagement with services and to be motivated to achieve positive outcomes with Service users.

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Posted: June 1st, 2026