Contract Type: Fixed Term for 3 years
Working Hours: 37 hours per week
Worker Type: Onsite Worker
Salary: Starting Salary is £32,597 (Level one) rising to £35,412 (Level four) per annum (pro rata for part-time) – pay award pending
Location: Housing Solutions, Loxley House, Station Street, Nottingham, NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you — people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
At Nottingham City Council, we are dedicated to providing housing solutions and support to our citizens. Housing Solutions plays a pivotal role in preventing homelessness and ensuring that all citizens in housing need or crisis receive the assistance they require. We are currently looking for a motivated and empathetic Housing Casework Officer to become a valuable member of our statutory homelessness team.
Responsible for housing advice casework, you will take action to ensure that the City Council fulfils its legal and safeguarding requirements to citizens in housing need or crisis; in particular those who are rough sleeping. This will include evaluating citizen need assessment, housing advice, homelessness prevention and deciding homelessness duties in accordance with the Housing Act 1996 VII (as amended).
About You
The ideal candidate will have the following:
- Good operational working knowledge of Homelessness and associated legislation and an ability to advise on and decide any duties owed to citizens for the Authority
- An understanding of the wider issues impacting on homelessness, the barriers facing people with multiple and complex needs and the challenges faced in resolving rough sleeping
- An ability to communicate complex issues face to face, demonstrating tact, diplomacy, sensitivity and customer care
- An ability to effectively manage a complex workload under pressure meeting specified targets and deadlines while demonstrating attention to detail, prioritisation and self‑organisation skills
- A commitment to providing a high quality customer‑focused service
- An ability to work successfully in partnership across different sectors, building and maintaining good working relationships
- A DBS enhanced check for a regulated activity is required for this post
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Kerry Carroll, Housing Casework Supervisor, by email at kerry.carroll@nottinghamcity.gov.uk.
Closing Date: 03 June 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: 15 June 2026
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support.
By applying to this job, you agree to our Terms & Conditions.
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