Centralised Parts Advisor – Milton Common
About the Company
Farol Ltd is an extremely successful and growing multisite agricultural and groundcare business. We are the largest John Deere dealership in the UK, with an annual turnover of close to £200m.
Established as a family business in 1976, Farol today is made up of 300 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned.
Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.
About the role
We have an exciting opportunity for an individual to join our Centralised Parts department at our Milton Common Head Office. You will play a key role within the team, using our industry leading systems and tools to deliver a first class service to both internal and external customers.
Working as a member of our Centralised Parts team, your role will be to handle incoming parts enquiries and proactive sales for all 7 depots, supporting customers (both internal and external) efficiently and accurately. Your main priority is ensuring our customer service levels meet our customers needs whilst maintaining a first class standard of service at all time.
Your key responsibilities will be to:
- Manage incoming calls and digital enquiries, ensuring all customer requests are handled promptly and professionally
- Prepare and process parts quotations and orders accurately and efficiently
- Serve retail customers at the counter, delivering a high standard of customer service
- Identify and supply correct parts using manufacturer catalogues and internal systems
- Liaise with suppliers and internal departments to source parts and resolve queries
- Proactively develop retail parts sales through customer engagement and upselling
- Support the smooth operation of the centralised parts function, contributing to team performance targets
About You
The ideal candidate will have previous experience within the Agricultural/Groundcare/Plant industries, either in a mechanical/technical position or as a Parts Advisor. However, Parts Advisors from other industries will also be considered.
We are looking for someone with the following key skills & attributes:
- Strong communication skills with the ability to handle customer enquiries professionally across telephone, email and digital channels
- Experience working in a fast-paced, customer-focused environment with the ability to prioritise and manage a varied workload
- Confident in dealing with both retail counter customers and remote enquiries within a centralised team
- Agricultural, groundcare or plant product knowledge would be advantageous
- Commercially aware with a proactive approach to generating sales and maximising upselling opportunities
- Strong attention to detail, particularly when processing quotations, orders and payments
- Good IT skills with confidence using multiple systems simultaneously
About The Package
Basic salary in the region of £30,000 to £34,000 dependent on experience, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension, employee discount schemes, employee wellbeing and financial planning service, cycle to work scheme
Hours of work
8am – 5pm/5.30 Monday to Friday plus Saturday mornings on a rota basis
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