Customer Service Specialist
Location: Portsmouth
Salary: £26,000‑£30,000
Hours: Shifts between Monday and Sunday on a 6‑week rota – 7.45 am to 8.15 pm
Start date: April 2026
Dynamite recruitment is proud to be working with a very unique global business who are ion search for latened Customer Service Executives
We are seeking a Customer Service Specialist to join our client’s specialist assistance team and support customers with their needs via email and on the telephone. This is a fast-paced, rewarding role providing real-time support to customers around the world. You will act as a lifeline, handling cases ranging from simple medical queries to urgent, complex emergencies.
Key Duties
- Handle customer calls and emails, providing timely and empathetic support
- Coordinate with medical teams, hospitals, airlines, and rescue services globally
- Progress cases to resolution while ensuring excellent customer experience
- Provide reassurance and support to distressed or anxious customers
- Maintain accurate records and liaise with internal teams and external partners
What We Are Looking For
- Excellent written and verbal communication skills
- Excellent communication skills
- Calm, organised, and resilient under pressure
- High computer literacy and attention to detail
- Ability to multitask and switch between calls and emails
- Previous customer service, or telephony experience is required
Training & Working Pattern
- Structured six‑week training (Monday‑Friday, 9:00‑17:30)
- 40 hours per week on a rota, shifts between 07:45 and 20:15, including weekends
Salary & Progression
- Salary between £26,000‑£31,500
- First pay rise after six‑month probation
This role is ideal for candidates who want to make a real difference in urgent situations, enjoy variety, and thrive in a dynamic environment. Apply now to join a supportive team and start a career where every day is meaningful.
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