Go back East of England Community Health and Care NHS Trust
HR Administration Assistant
Closing date: 05 June 2026
Are you an experienced administrator who takes pride in delivering a high-quality service? If so, this is an exciting opportunity to join our HR Operations team.
Overview
In this role, you will provide a wide range of administrative support, including:
- Responding to queries from staff and managers
- Managing shared HR inboxes
- Supporting diary management and arranging formal panels (e.g. absence, disciplinary and grievance hearings)
We will support you to develop your HR knowledge so that you can offer general HR guidance to managers and staff. This role would be ideal for an administrator who is interested in building their knowledge and a career in HR.
Key selection criteria
- Strong team player
- Excellent organisational and planning skills
- Proactive and able to manage a varied workload
- Strong communication and IT skills
Your part in a friendly and supportive HR Operations team. This is a hybrid role, with a base at Norwich Community Hospital. You will be expected to attend site for a minimum of one day per week, with flexibility to attend more frequently or travel to other Trust locations in line with service needs.
Banding of the role subject to Job Evaluation process.
Main duties of the job
To provide comprehensive administrative support to the HR operations team, contributing to the effective and efficient handling of employee relations casework and ensuring timely and accurate documentation.
To coordinate employee relations meetings, including organising hearing panels, booking rooms, management of the HR operations team diaries, preparation of documents and transcribing notes.
To provide professional HR advice to staff and managers, including non‑complex interpretation of terms and conditions of service and HR policies. Understanding that this work is highly confidential in nature.
Qualifications & Training
- Knowledge of administrative procedures and systems acquired through training and experience to NVQ level 3.
- Maths and English GCSE (Level 4/Grade C or above), or equivalent.
- Evidence of further formal training would be an advantage.
Experience
- Proven experience of working as part of a team.
- Proven ability to organise and service meetings.
- Minute taking.
- Experience of working within a busy administration department.
- Experience dealing with non‑routine issues such as problem solving for an area of work or developing alternative or additional procedures.
- Knowledge of NHS policy and procedure.
Skills, Abilities and Knowledge
- Advanced working knowledge of Microsoft Office, especially Word, Excel and Outlook.
- Good organisational and communication skills.
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload.
- Excellent attention to detail.
Communication
- Able to communicate effectively in written and verbal English language.
Personal and People Development
- Enthusiastic and motivated.
- Committed to providing the best possible service.
- Team Player.
- Able to work on own initiative.
- Tact and diplomacy.
Personal Attributes / Behaviours
- Professional.
- Tactful and polite.
- Ability to communicate with all levels of staff.
- Aware of own limitations and when to escalate to line manager.
- Ability to use own initiative.
- Open and approachable.
- Flexible and willing to commit to achieving results and meeting deadlines.
- Diplomatic.
- Competent and experienced team player.
- Able to plan workload to meet deadlines, often in a pressurised environment.
- Self‑motivated.
- Positive and flexible approach.
- Willingness to learn new skills.
Other
- Ability to travel to trust locations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
East of England Community Health and Care NHS Trust
#J-18808-Ljbffr…