Product Manager

Job Overview

Role: Product Manager

Working hours: Core hours 09:30 – 16:00; flexible around this schedule. We operate a hybrid schedule, 2‑3 days a week in the Leeds office.

We are the nation’s largest online pharmacy, offering 25 years of experience and helping over 1.4 million patients in England manage NHS prescriptions from request to delivery. We are a Great Place to Work certified market leader, committed to a positive, open and honest working environment for all.

Key Information

Salary: DOE, plus extensive benefits.

Contract type: Permanent.

Employment type: Full time.

Reporting to: Senior Product Manager. This role may involve participation in an out‑of‑hours rota as required.

Key Responsibilities

• Lead the product workstream for mergers and acquisitions activity.
• Assess external products, determine how they can integrate into and strengthen our existing product estate.
• Work closely with the M&A team and potential acquisition targets, evaluating product fit, opportunities and risks.
• Ensure new solutions align with our strategic direction.
• Define problems, validate opportunities and ground product decisions in research, data and real‑world insight.
• Collaborate with engineering, design, clinical and operational teams to define solutions and ensure successful implementation.
• Support the Senior Product Manager in developing broader product strategy and business case work.

Product Ownership & Roadmap Execution

• Own specific themes or initiatives within the product roadmap, aligned to the wider product strategy.
• Define and monitor success metrics for your areas of ownership, ensuring measurable outcomes.
• Identify and articulate patient, clinical and business problems through research and insight.
• Shape backlog priorities in collaboration with stakeholders, focusing on value.
• Support the Senior Product Manager in developing broader product strategy and business case work.

Product Discovery & Definition

• Lead discovery activities to validate assumptions, define scope and explore new opportunities.
• Conduct desk research, stakeholder interviews, competitive reviews and other analysis to inform product decisions.
• Collaborate with UX and data teams to test hypotheses and improve user journeys.
• Translate insights into clear product requirements and experience design recommendations.

Product Development & IT Collaboration

• Work closely with IT and Delivery teams to refine and prioritise product backlog items.
• Act in a Product Owner capacity where appropriate, including writing user stories, epics and acceptance criteria.
• Lead backlog grooming, sprint planning and refinement sessions.
• Ensure development output aligns to product goals and success metrics.
• Partner with QA, engineering and business analysts to clarify scope, resolve blockers and support releases.
• Respond to change and feedback during delivery, iterating on scope where needed.

Stakeholder Engagement

• Engage stakeholders from Clinical, Ops, UX, Data, Compliance, Marketing and Pharmacy Office to gather insight and manage expectations.
• Communicate product decisions, rationale, progress and outcomes to internal and external audiences.
• Ensure all developments comply with relevant standards, clinical safety, quality and regulatory frameworks (e.g. GDPR).

Key Qualifications

• Strong understanding of product lifecycle, from discovery through to launch and iteration.
• Experience with patient management systems.
• Able to assess another company’s proposition, identify opportunities and understand product development needs.
• Ability to write clear user stories and acceptance criteria in collaboration with developers and stakeholders.
• Experience working in cross‑functional teams (e.g. Scrum, Kanban).
• Evidence of delivering product changes that improved outcomes or performance.
• Confident working with stakeholders across business functions to shape requirements and prioritise work.
• Strong commercial awareness and understanding of balancing user, business and technical needs.
• Comfortable using data and insight to make informed product decisions.
• Experience in healthtech, med‑tech, online pharmacy or other regulated environments.
• Experience using tools such as Jira, Confluence, Figma, Miro, GA4 or similar.

Benefits & Perks

• Competitive contributory pension
• Occupational sick pay
• Long‑service awards and refer‑a‑friend bonuses
• Professional registration fees covered (GPhC, NMC, CIPD and more)
• Cycle to Work and Green Car schemes (subject to eligibility)
• Enhanced maternity and paternity pay
• Flexible hybrid working to balance work and home life
• Employee Assistance Programme and in‑house mental health support
• Regular health and wellbeing initiatives
• Strong commitment to CPD, training and professional development
• 25 days’ annual leave, increasing with service
• Buy and sell holiday scheme
• Exclusive discounts at The Springs, Leeds
• 25 % off health & beauty purchases
• 25 % off Pharmacy2U Private Online Doctor services
• Regular social events throughout the year

Next Steps

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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