Claims Handling Manager

Overview

Our leading technology client is looking for a Claims Handling Manager to take responsibility for the Claims Investigation and Validation process, as well as the outsourced customer contact centre provider and teams. This role provides oversight of the claims handling service to ensure good customer outcomes through the process.

Responsibilities

• Manage Claims Investigation and Validation processes and oversee the outsourced customer contact centre provider and teams.
• Monitor Outsource Service Providers’ performance against SLAs; identify and drive improvements.
• Act as a point of escalation to resolve emerging risks or issues.
• Provide direction to assist with complex claims.

Qualifications

• Strong background in Retail insurance.
• Experience overseeing a Contact centre team (either outsourced or in-house).

Salary & Location

Salary: Up to £70,000 + bonus + good package

Location: London (good work from home options available)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service, Project Management, and Supply Chain

Industries

• Insurance, Technology, Information and Media, and Insurance Carriers

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