Enterprise Architect

Responsibilities

• Resilience Deep Dive process and management implementation into ServiceNow Continual Improvement Management (CIM).
• Resilience Improvements process and management implementation into ServiceNow Continual Improvement Management (CIM).
• Resilience Vulnerability data investigations.
• Design of the migration from home grown Technology Vulnerability management to ServiceNow Integrated Risk Management (IRM).
• Strategic initiatives on Double Failure Resilience and Mass DR scenarios.
• Recovery Time Objective redefinition and embedding within the organisation.
• SLI/SLO/Error Budgets and Availability Management approach and strategy for the organisation.
• Contribute to the Technology Resilience strategy and sub-strategies, considering all aspects of resilience: application, infrastructure, security, data, observability, operations and culture.
• Collaborate with Technology teams on building best practice resilience design patterns and solutions, for re-use.
• Build strong feedback loops from production incident data to the best practice for designing, engineering and running Technology services.
• Help to grow resilience skills within Technology teams.
• Contribute to architecture and designs for central resilience services and tooling to enable resilience activity visibility.
• Lead the thinking on approaches to improve resilience and how resilience gaps should be catered for within the organisation.

Essential skills / experience

• Senior engineer / architect in some or all of these technology domains: Application, Infrastructure / Cloud, Security, Data.
• Technology resilience specialist.
• We are building a strong Technology Resilience Architecture team, with a blend of skills. The candidate will have experience and expertise in some of these areas:
• Infrastructure as Code and Automation
• CI/CD pipeline and Automated Testing
• Implementation of SLOs, SLIs and Error Budgets
• Observability (Logging, Monitoring, Telemetry, Metrics)
• Strategy author
• Data analysis / AI on large data sets, drawing conclusions and insights.
• Additionally, knowledge of the ServiceNow platform would be very beneficial, especially the Continual Improvement Management (CIM) and Integrated Risk Management (IRM) modules.

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