Assessment And Support Officer

We are seeking an organised and customer-focused Assessment and Support Officer to join the Housing Advice Service at a local authority in Cambridgeshire. The successful candidate will assess applications to join the Housing Register under the Choice Based Lettings system, ensuring applications are processed accurately and in accordance with the Council’s Lettings Policy.

Responsibilities

• Verifying and updating applications
• Supporting vulnerable households with assisted bidding
• Conducting housing register reviews
• Organising housing panels
• Maintaining databases and records
• Processing payments and invoices
• Supporting homelessness prevention initiatives

Qualifications

• Excellent communication, organisational, and IT skills
• Ability to manage competing priorities and provide high-quality customer service
• Experience within housing, administration, customer service, or local government is advantageous

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