Part Time Mobility Sport Advisor (Sales Assistant)
Location: Reading, GB, RG1 3HS
Contracted Hours: 20
Sport: Cycling
As a Sport Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You’ll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels – in-store, online, and beyond.
Responsibilities:
Deliver exceptional customer experiences by providing tailored product and service solutions
- Provide excellent customer service across all channels (in-store, online, social media) to understand customers’ needs and guide them to the best solutions for their sporting activities.
- Offer a range of solutions that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
- Build positive relationships with customers to foster loyalty and encourage repeat purchases.
- Actively promote and sell the offer through in-store interactions, online platforms, and social media engagement.
- Facilitate smooth transactions with various payment options and offer basic repair and personalisation services.
Create a welcoming and accessible store environment that encourages customers to explore our diverse range
- Design and maintain customer‑friendly store layouts that are accessible, safe, and encourage exploration.
- Ensure clear and accessible product information to help customers make informed decisions.
- Maintain accurate stock levels and ensure both physical and digital availability of products.
- Prioritise customer safety and protect customer data in line with company guidelines.
- Develop visually appealing and effective product displays that highlight the breadth of offerings.
- Support sustainability through responsible waste management and promotion of eco‑friendly products.
Qualifications and attributes
- Passion for sports and enjoy sharing knowledge and enthusiasm.
- Dedicated to providing exceptional customer service and building positive relationships.
- Thrives in a team environment, values collaboration and cooperation.
- Strong interpersonal and communication skills, able to connect with diverse backgrounds.
- Resourceful, adaptable, and able to think critically for effective solutions.
- Manages time effectively, prioritises tasks, and maintains high efficiency in a fast‑paced environment.
- Committed to continuous learning, personal development, and supporting others’ growth.
- Strong emotional intelligence, empathy, and self‑awareness.
- Comfortable working in a dynamic retail environment, including weekends and holidays.
Benefits and Perks
- Healthy discounts on all Decathlon products.
- Fun weekly staff sports/activities.
- Cycle‑to‑Work Scheme to pedal your way to work.
- Training at Decathlon Academy.
- Hundreds of discount vouchers for groceries, travel, shopping, and more.
Decathlon is committed to inclusion and non‑discrimination, and thus acts on a daily basis in favor of disability, a multi‑generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
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