Complaints Handler

We’re looking for a Complaints Handler to join our rapidly growing Car Supermarket in Enfield, stocking over 1,500+ pre-owned vehicles. This is a fantastic opportunity offering a competitive basic salary of up to £30,000 (DOE) and a realistic first-year OTE of £36,000+.

Job Title: Complaints Handler

Reporting to: Aftersales Manager

• Managing customer complaints via email, phone, and in person
• Handling a high volume of inbound and outbound calls daily
• Meeting deadlines and closing aftersales tickets efficiently while maintaining high service standards
• Booking vehicles in for repairs and advising customers on timelines
• Gaining authorisation for additional work when required
• Negotiating repair fees and parts pricing with external providers
• Delegating repairs internally and liaising with the Warranty Company
• Arranging refunds for customers when applicable
• Completing all related administrative duties (courtesy car agreements, repair estimates, reports, etc.)
• Ensuring compliance with FCA rules and regulations
• Monday to Friday: 08:30 – 17:30
• Every other Saturday
• Basic salary up to £30,000 (depending on experience)
• Company events
• Enfield EN3 (must be able to reliably commute or relocate before starting)
• Minimum 1 year experience in Aftersales/Complaints (required)
• Minimum 2 years experience in the motor trade (required)
• Experience in Car Sales/Customer Service (preferred)

If you’re passionate about customer service and thrive in a fast-paced automotive environment, we’d love to hear from you!

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