IT Support Technician – Leeds REF 1065

To assist the IT Manager with all aspects of networking, servers and other hardware & software, resolving problems and queries effectively and liaising with external partners.

Ability to liaise with users at all levels of the business and understand their requirements.

Be flexible around working hours as “out of hours” may be required at short notice.

Post reports to the IT Manager.

Responsibilities

1. Support users & provide timely assistance, prioritising queries as required.
2. Liaise with IT partners, software suppliers and other contractors to provide support to internal users, maintain and/or improve current systems, and ensure timely completion of projects.
3. Be aware of network issues, monitoring where necessary in order to ensure that the company network is running efficiently on a day to day basis.
4. Understand and support software being used in all areas of the business:
1. Develop knowledge of the different software requirements, install software, liaise with suppliers where necessary and provide support to users.
2. Keep up to date with new technologies in order to be able to support users, resolve difficulties in a timely manner and ensure systems are functioning efficiently.
3. Conduct simple repairs and maintenance to hardware in order to prolong its life.

Qualifications

Strong working knowledge of Microsoft Server software. Experience of Office 365. Knowledge of Active Directory. Knowledge of Control & Monitoring Software. Some experience of working with Network Cabling & Switches. Quick & effective problem-solving skills. Communication skills at all levels of business.

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