Specialty Claims Adjuster

Role: Claims Adjuster – Specialty

Location: London

Purpose:

• Provide technical handling of marine claims within authority levels, ensuring high service standards, regulatory compliance, and effective stakeholder engagement.

Key Responsibilities:

• Handle and investigate claims in line with internal procedures and market standards.
• Maintain accurate claims records, reserves, and data integrity.
• Manage claims within authority and escalate/referral where required.
• Liaise with underwriters, actuaries, legal teams, finance, brokers, and reinsurers.
• Support large loss investigations and reporting processes.
• Monitor account performance and contribute to data analysis and oversight.
• Assist with reinsurance recoveries and claims-related reporting.
• Maintain compliance with Lloyd’s standards, GDPR, AML, sanctions, and conduct risk requirements.
• Build and maintain strong internal and external stakeholder relationships.
• Participate in continuous professional development and market training.

Skills & Experience:

• Experience handling marine claims independently within delegated authority.
• Good technical knowledge of policy wording, legal principles, and market practice.
• Familiarity with London Market systems such as ECF/CLASS preferred.
• Strong communication and organisational skills.
• Able to work collaboratively in a fast-paced team environment.
• Customer-focused with strong attention to detail and accuracy.

Qualifications:

• Insurance qualifications (e.g. ACII or equivalent) in progress preferred.

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