Job Description
Job Title: Customer Service Advisor
Location: Unit 14 Quarry Wood Industrial Estate, Mills Road, Aylesford, ME20 7NA
Salary: £28,364.72 per annum
Job Type: Permanent, Full time
Immediate starts available.
We are looking for a Customer Service Advisor who will ensure our customers receive an efficient and positive experience and service.
Working hours: 42.5 hours per week between 08:00 and 18:00 on a rota basis (incl. weekend work). Shift patterns vary between 08:00-17:00 and 09:00-18:00.
You will be working on a full time, permanent basis and will receive a competitive salary of £28,364.72 per annum.
What You Will Be Doing
- Answering incoming calls and handling queries via telephone and email
- Inputting orders onto the sales system
- Producing credit notes and invoices
- Performing administrative duties such as updating customer accounts and producing delivery notes and invoices
- Dealing with customer queries in a professional and courteous manner
What Skills And Experience You Will Need
- Previous telephone experience – call centre or customer service oriented
- Highly motivated
- Reliable and trustworthy
- Excellent communication skills
- Strong team player
- Computer literate (Excel, Word)
- Previous experience in fresh produce is preferred but not essential
A Little Bit About Us
Watts Farms is a third-generation family‑run farming business, established in 1952. We are growers, packers and distributors of fresh produce supplying the hospitality industry across Kent, London and surrounding areas. We have recently diversified into direct Home Deliveries offering freshly picked fruit and vegetables from our own farms as well as a full range of grocery, dairy, alcohol, and pantry goods.
What We Can Offer You
- 31 days holiday (including bank holidays)
- Payment reward for friend referrals
- 20% staff discount on our online shop
- Long Service Awards
- Development & Training opportunities
- Onsite staff canteen area offering refreshments
If you meet the requirements listed to become our Customer Service Advisor, please click “apply” today. We’d love to hear from you!
We are an equal opportunity employer. All applicants will be considered for employment.
Please note: Employment checks will include Drugs & Alcohol test
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