Location: Hemel Hempstead
Benefits: Pension, Bonus, Car Parking, On Site Gym
Salary and hours: £23,901 per annum – 35 hours per week
About the Role
We are seeking a motivated Platform Engineer Apprentice to join our team. This is a great opportunity to gain hands‑on experience with Azure cloud infrastructure, networking, and IT support while working towards a Level 3 qualification.
You’ll help maintain and optimise our cloud and on‑premise systems, ensuring performance, security, and reliability.
- Level 3 IT Solutions Technician (Advanced)
- Duration: 17 months
- Training provider: LearnTech (remote and on‑the‑job learning)
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom‑based training, workplace assessment/training and online learning, working towards completing the IT Solutions Technician standard.
Key Responsibilities
- Support Azure cloud infrastructure and on‑prem systems
- Assist with servers, storage, networking, and SaaS platforms
- Help troubleshoot IT and network issues
- Support LAN/WAN performance and connectivity
- Assist with system patching (e.g. Windows, VMware, Cisco Meraki)
- Work with teams to improve systems and automate processes
- Document procedures and configurations
- Basic knowledge or interest in IT infrastructure
- Strong problem‑solving and communication skills
- Ability to work collaboratively in a team
- Commitment to excellent service and Hightown values
- Awareness of Microsoft Azure or cloud technologies
- Experience with scripting (e.g. PowerShell)
- Knowledge of networking or IT support environments
Entry Requirements
- 5 GCSEs (Grade 9‑4), including English and Maths, or equivalent
- UK/EEA resident for 3+ years
- Right to work in the UK
About Hightown
Hightown is a charitable housing association managing 9,000 + homes and supporting communities across several counties. Our mission is to provide homes and support to help people live independently.
Why Join Us?
- Gain a recognised IT qualification
- Work with modern cloud technologies
- Supportive team and career development opportunities
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