APPLICATIONS MAY CLOSE EARLY DEPENDENT ONINTEREST
Arch Health CIC is an outstanding healthcareprovider delivering primary care to homeless and vulnerably housed patients. Weare looking for outstanding candidates to join the reception and administrativeteam at our surgery in Central Brighton.
Main duties of the job
We have a very experienced team who arecommitted to making a real difference by delivering excellent health care andimproving the health of the poorest fastest. The receptionist team is a keypart of the patient experience and is essential to the smooth running of thesurgery. The role is multi-faceted with opportunities in training for the widerange of tasks fulfilled by this team.
Our ideal candidates will be highly reliable,have outstanding interpersonal skills, reception and SystmOne experience, beorganised and able to manage multiple tasks, have positive and friendlydisposition and a compassionate and empathetic approach to patients using theservice. In return youll receive a competitive salary, good terms andconditions, access to the NHS pension scheme, a positive and flexible workingculture, excellent support from Arch management and the opportunity toinfluence and improve health services for some of the most vulnerable people inour city.
About us
Arch Healthcare is a special kind of GPsurgery which actively seeks out opportunities to support the most vulnerablepeople in the city. The environment is warm, friendly and supportive to staffand patients alike. We have 1400 registered patients, many of whom are known tostaff by their first name. Our reception team are often praised by patients fortheir kind and welcoming manner; we are very aware that the way we make peoplefeel in the waiting room has a direct impact on what happens in the consultingroom.
Job responsibilities
Ensure an effective and efficient reception service is providedto patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make newand follow-up appointments. This requires a helpful attitude even whenexperiencing negative and sometimes challenging behaviour from patients.
Using your own judgment and communication skills to ensure thosepatients with no prior appointment but who need urgent consultation are seen ina logical and non-disruptive manner.
Be aware of your surroundings and of the patients in the waitingroom and their needs.
Receive and make telephone calls as required. Be polite andhelpful at all times.
Liaise with patients keyworkers (with their consent) to helpthem access the service as well as any additional requests they may have.
Participate on a daily basis in managing tasks to ensure thattasks are kept up to date at all times.
Triage requests that come through for Doctors, responding to andpreparing information for the clinical team as appropriate.
Actively participate in Practice Training to ensure you providea high level of service for the practice. This will mean you need to attend atraining session outside of your normal working hours. You will be expected todo this to ensure that the safety of patients and the Practices adherence tothe NHS Contract is achieved.
Perform the open and closing duties as required, depending onthe shift pattern.
Undertake any other additional duties appropriate to the post asrequested by the Doctors, Nurses or the Practice Manager.
The list of duties inthe job description should not be regarded as exclusive or exhaustive.
Person Specification
Skills/Attributes
- Ability to work as part of a team and independently
- Basic IT Skills
- Willingness to undertake varied roles within the team
- Ability to take initiative and be proactive
Experience
- Experience of dealing with patient enquiries and requests
- Experience of reception duties
- Experience of using SystmOne
- Experience of frontline work with homeless people
Knowledge
- Knowledge of local NHS facilities
Personality/Disposition
- Enthusiastic and flexible
- Warm and friendly
- Non judgemental
- Sensitive and empathetic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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