Head of RFP Operations & European Team Lead – Fixed term Contract

Head of RFP Operations and European Team Lead

Fixed‑term 12‑month contract based in London, reporting to the Global Head of RFP and Sales Enablement. This role leads the European RFP team in London and establishes a new team in Krakow, driving operational excellence, process innovation, and technology optimisation for global RFP and DDQ processes.

Responsibilities

Strategic Leadership and Excellence

• Define and implement global DDQ/RFP operational strategy aligned with business objectives.
• Enhance best practices and workflow to ensure processes are robust and consistent across regions.
• Establish and track KPIs for operational performance and quality to deliver to senior management.
• Act as a key advisor to senior leadership on process improvements.
• Identify and implement automation opportunities and workflow enhancements.

RFP and DDQ Management

• Oversee end‑to‑end RFP and DDQ processes, ensuring accuracy, timeliness and high‑quality submissions.
• Analyse incoming questionnaires to determine required products, level of effort and bespoke requirements.
• Lead and support strategic RFPs and DDQs to manage workload volume.
• Review and enhance Qvidian content on an ongoing basis.
• Ensure all deadlines are met and support team members with workloads.

Technology Platform Leadership

• Own and optimise the Qvidian and Monday.com platforms for the global RFP team.
• Identify and implement new features to improve user experience and reduce production time.
• Drive innovation through automation and AI adoption, ensuring systems are secure, scalable and aligned with business needs.
• Support technology upgrades and manage user licences, maintenance and reconciliation.
• Act as technical expert for platform usage, documentation and risk & compliance reviews.

Team Leadership

• Manage the European RFP team in London and establish a new team in Krakow, including resourcing and project allocation.
• Engage regularly with globally based SMEs to strengthen relationships and gather feedback.
• Identify strategies to improve quality and efficiency of RFP/RFI/DDQ processes.
• Develop training plans, mentor team members, and ensure smooth handoffs across regions.
• Foster a collaborative, high‑performance culture aligned with global standards.

Qualifications

• BA or equivalent.
• 10+ years of relevant RFP/Bid/Sales Enablement experience.
• Proven ability to manage teams and deliver results.
• Excellent collaboration and project management skills.
• Ability to thrive in a fast‑paced environment with multiple projects and tight deadlines.
• Strong written and verbal communication skills and analytical mindset.
• Understanding of the asset servicing and asset management industries.
• Proficiency in Microsoft Office suite.
• Experience with Qvidian or other proposal automation tools.
• Experience with Monday.com is an advantage.
• Experience or interest in AI tools is an advantage.

EEO Statement

We value diverse experiences. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

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