Income Management Officer SLHD
Location: Civic Office/Hybrid
Closing Date: 14th June 2026
Salary: Grade 4 (£31,022 – £33,699 pro rata)
Hours: Part-time, 18.5 hours per week, temporary till end of March 2027
Job category: Housing
Region: Doncaster
Date posted: 26 May 2026
Job reference: REQ23105
Within the Tenancy Sustainability Team, you will work as part of an area based team, to provide an inclusive income management service to tenants, including recovery of rent arrears, utilising support and enforcement tools and assisting with tenants financial circumstances to enable them to maximise their income, be financially self-sufficient and maintain their rent payments to sustain their tenancy.
You will have a good standard of education and be IT literate.
Duties include:
- Maximising rental income in line with company policy and procedure which will include writing to tenants, telephone contact and home visits. This will be from initial arrears and the progression through to County Court proceedings.
- Maximising tenant’s personal income by providing support and assistance, including help with welfare benefit cases, completing income and expenditure assessments and making payment agreements.
- Keeping accurate, detailed records using the IT system in relation to rent recovery.
- Carrying out evictions in the presence of the court bailiff and undertake all follow up work such as organising a lock change, completing an inventory and the storage of tenants effects.
The post holder should possess the following skills:
- Excellent interpersonal communication skills both face to face and over the telephone
- Good written communication skills
- Good organisational skills including the ability to plan and prioritise work load in order to meet targets and timescales
- A good knowledge of the role of social housing
We welcome applications from all backgrounds and abilities.
Benefits:
- Generous annual leave entitlement starting at 29 days a year plus bank holidays and increasing with length of service.
- Enrolment to the Local Government Pension Scheme, contributing 16% to your pension (The average UK employer contribution is 4.5%)
- Support your career by offering a wide variety of formal training courses which a combination of in-house and externally provided courses. We believe in supporting our colleagues to grow their career and improve their knowledge.
- A flexible approach to your work life balance.
- Maternity, Paternity and Adoption leave with enhanced pay (subject to eligibility)
- Access to private healthcare with the opportunity to upgrade
If you would like an informal discussion about the role, please contact Judith Laidlaw‑Magee on 01302 862704.
Head Office: St Leger Homes of Doncaster, Civic Office, Waterdale, Doncaster, DN1 3BU. Tel: 01302 862862, Email: SLHDR@stlegerhomes.co.uk
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