Critical Services Technician

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Critical Services Shift Technician to join the team in London.

About the Role

As a CBRE Critical Services Technician, you will resolve and complete day-to-day work orders to meet customer satisfaction targets and ensure completion in the required time frame.

Shift pattern: 6 on, 4 off, 4 on, 6 off (Hours: 07.00-19.00 and 19.00-07.00).

Role Responsibilities

• Qualify and act as an appointed Authorized Person (AP) within 6 months from onboarding.
• Maintain an up-to-date log of work completed and outstanding items through the in-house system.
• Ensure that all contractors and staff comply with all company, client safety, and security requirements.
• Participate in the critical services training program.
• Ensure effective communication with the client and management team is maintained.
• Operate as a team with other technicians by sharing expertise and experience to help resolve operational problems.
• Provide holiday, training & sickness cover for other members of the shift team.
• Track and complete Critical Services Planned Preventative Maintenance and provide condition assessments of plant and equipment.
• Log and action all out-of-line situations with incident reports.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.

Skills

• Good technical & faultfinding skills
• Educated to a minimum of City & Guilds in Electrical (or HNC)
• Excellent administrative skills
• Computer literate
• Highly conversant in Microsoft Office suite
• Strong interpersonal and communication skills
• Procedure writing

Desirable Skills

• Apprenticeship (or equivalent programme in Electrical / Mechanical Installation).
• Report writing

Knowledge

• Excellent knowledge of the operation of Mechanical & Electrical Services
• Ability to interrogate and operate BMS systems
• Knowledge of business-critical services i.e., UPS, Generators and Comms Rooms etc

Desirable Knowledge

• 18th Edition IEE regs
• HV Trained

Aptitude

• Must be able to work under own initiative.
• High level of personal integrity
• Takes ownership of issues and ensures completion.
• Able to organize and manage own workload.
• Good communication skills both verbal and written to all seniority levels.
• Understanding of customer needs and standards.
• Presentable and smart always.
• Self-motivated with drive to exceptional service.
• Incumbents must have a high level of energy, confident and stable in manner.
• Organised, able to prioritise and deliver within high pressure, business critical environments.
• Committed to the delivery of excellent customer service.
• Able to work under pressure whilst remaining calm and focused.
• Able to make sound decisions based on fact and experience.
• Working with team members

Circumstances

• Provide out of hours accessibility as part of escalation procedure.
• Must be flexible regarding working hours

Core Competencies

• Exceptional customer focus
• Good understanding of customer requirements
• Able to build enduring relationships.
• High level of responsiveness
• Good verbal and written communication skills
• Analytical

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