Hybrid Retention Specialist – Subscriptions & Customer Care

Future PLC in Cardiff is looking for a Retention assistant to help keep our magazine subscription customers happy throughout the year. Reporting to the Head of Services, you’ll handle cancellation requests, address objections and work to retain customers by offering suitable solutions.

You’ll use our systems to capture customer data and outcomes, manage your workload, and hit monthly KPIs. This hybrid role offers flexibility with three days in the office and two from home.

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