Operating Model Design SME

Operating Model Design SME – Global Third Party Risk Transformation

Location: London / Hybrid

Contract

We are currently supporting a major global transformation programme seeking an experienced Operating Model Design SME to join a high-profile Third Party Risk transformation initiative.

This is a key role within the Operating Model workstream, focused on designing and developing detailed target operating models across a complex global organisation. The successful candidate will bring strong expertise in operating model transformation, organisational design, governance frameworks, and global change delivery within large-scale environments.

Key Responsibilities

• Lead and support detailed Operating Model design activities across the Operating Model workstream
• Translate high-level operating model principles into detailed target-state operating model designs
• Develop detailed NTTP and ETP operating model structures, governance frameworks, processes, and delivery models
• Partner closely with Policy & Procedures and Technology & Tooling teams to ensure alignment between governance, process, policy, tooling, and operating model design
• Support organisational design activities including:
• FTE modelling and workforce sizing
• Location strategy and resource distribution
• Team structures and reporting lines
• Role definitions and capability mapping
• Develop and maintain:
• Operating model documentation
• Organisational structures
• RACIs
• Governance models
• Job descriptions
• Process interaction models
• Facilitate workshops and stakeholder discussions to validate requirements and target-state designs
• Identify process dependencies, operational risks, and implementation considerations across global teams
• Ensure operating model designs are scalable, practical, and aligned to strategic and regulatory objectives
• Support implementation planning and transition activities where required
• Produce high-quality design documentation, presentations, and stakeholder materials

Required Experience

• Strong expertise in Operating Model design and organisational transformation within large, complex global organisations
• Proven experience designing and implementing large-scale target operating models
• Demonstrable experience developing:
• Operating model structures
• Organisational designs
• Governance frameworks
• RACIs and role definitions
• Capability models and job descriptions
• FTE models and location strategies
• Strong understanding of operational processes, governance, and organisational design principles
• Experience working across business, operations, risk, technology, and transformation functions
• Excellent stakeholder management, facilitation, and influencing skills
• Strong analytical, documentation, and presentation capabilities
• Ability to simplify complex organisational concepts into practical and implementable solutions

Highly Desirable

• Experience supporting Third Party Risk Management (TPRM) programmes
• Experience supporting Operational Resilience initiatives
• Experience working on global transformation or remediation programmes
• Experience within banking or regulated financial services environments
• Familiarity with governance, policy, and tooling integration within operating model design

Personal Attributes

• Strategic and solutions-oriented mindset
• Strong leadership presence and facilitation skills
• Collaborative and stakeholder-focused approach
• Comfortable operating within ambiguity and complex global environments
• Delivery-focused with strong attention to detail

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