Overview
Customer Service Advisor | S1 | Everyday Banking | Multiple Locations Country: United Kingdom
Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
Responsibilities
- Act as the first point of contact for customers over the phone.
- Assist with day‑to‑day transactions, queries, and servicing.
- Update customer records.
- Help keep our customers and the bank safe.
- Build relationships and find solutions.
- Develop knowledge of services and products to help our customers.
- Identify new ways to improve the customer experience.
Qualifications
- Professional experience delivering outstanding customer service, face‑to‑face or telephony background.
- Strong listening and effective communication with customers.
- Desire to go above‑and‑beyond for customers.
- Effective team working skills with a flexible, can‑do approach.
- Ability to follow process but also think on your feet.
- Openness to a broad range of activities even if outside of standard expectations.
- Right to work in the UK.
Benefits
- Salary range: £25,000.00 – £31,579.00 per annum (depending on experience).
- £500 annual cash allowance.
- 25 days’ holiday plus bank holidays (increases to 26 days after 5 years).
- Voluntary healthcare benefits at discounted rates.
- Pension contribution 8% of salary, up to 12.5% contribution allowed.
- Company‑funded death‑in‑service benefit, income protection insurance.
- Share plans.
- Wellbeing partners (physical, mental, social, financial).
- Family leave, childcare options, tailored wellbeing support.
- Volunteering opportunities.
- Global growth opportunities.
Local Compliance
We are proud to be an inclusive organisation providing equal opportunities for everyone. All candidates must have the right to work in the UK to commence employment with Santander.
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