Office Services Operator Salary: £28,860 per annum, plus company benefits. Location: London, EC2N 4AG. Contract: Permanent, Full time. Shifts: 37.5 hours per week, Monday – Friday, 7.5 hour shifts between the hours of 8am until 5pm, with occasional weekend cover required. Work model: Fully onsite.
Williams Lea seeks an Office Services Operator to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long‑term trusted relationships with blue‑chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The role of Office Services Operator is to provide a professional print and mail room service to all clients and contractors. With excellent customer services skills, the office services operator will assist the client to meet deadlines, producing a high standard of work, putting the customer/client first and foremost while helping to run an efficient service.
Responsibilities
- Scan, print and copy documents for the client, ensuring the work is quality checked and sent back correctly.
- Deal with incoming post: sort and scan everything and e‑mail to the relevant departments.
- Deal with outgoing post by Franking/Royal Mail click and crop.
- Book couriers and deal with incoming couriers quickly and efficiently.
- Build relationship with clients and manage their perceptions and expectations.
- Support colleagues and work as a team to achieve the best results for clients.
- Comply with departmental procedures.
- Assist with stationery, check and stock cupboards, record items that need ordering.
- Maintain records within the records management system.
Qualifications and Personal attributes
- Willing and enthusiastic attitude.
- Good PC skills with knowledge of Microsoft Word and Excel.
- Previous post room and reprographics experience preferable, but not essential.
- Good customer service skills.
- Able to think outside the box and make decisions if required in the absence of the Team Leader or Senior Operator.
- Handles difficult situations well and acts appropriately.
- Displays an adaptable and flexible approach.
- Team player, personable and willing to help out wherever required to get the job done.
Rewards and Benefits
- 25 days holiday, plus bank holidays (pro‑rata for part time and fixed‑term roles).
- Salary sacrifice schemes.
- Retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
- Life Assurance.
- Private Medical Insurance.
- Dental Insurance.
- Health Assessments.
- Cycle‑to‑work scheme.
- Discounted gym memberships.
- Referral Scheme.
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation, or any other irrelevant factor. It will build a culture that values openness, fairness and transparency.
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