Job Title and Salary
Rough Sleeper Accommodation Programme (RSAP) Bed & Breakfast Support Worker (G5) – £29,064 – £32,061 per annum.
About The Role
We are looking for a caring and motivated RSAP B&B Support Worker to support single people and families living in temporary accommodation, including hotels and nightly‑rate properties. This frontline role involves working directly with customers during a challenging period in their lives and providing practical support, encouragement and guidance to help people feel safer, build confidence and progress towards longer‑term housing.
Responsibilities
- Provide face‑to‑face, person‑centred support to customers with a range of needs.
- Help customers access housing, health, wellbeing and community services.
- Support people to attend appointments and work towards agreed goals.
- Contribute to assessments and support plans.
- Build strong working relationships with colleagues and partner organisations.
- Produce and maintain clear, accurate and contemporaneous records in line with organisational standards.
Essential Criteria
- Experience supporting vulnerable people or working in a people‑focused role.
- Empathy, professionalism and strong communication skills.
- Understanding of homelessness and the challenges faced by people living in temporary accommodation.
- A flexible, non‑judgemental and person‑centred approach.
- Good organisational skills and ability to work at pace across different settings.
- A full UK driving licence and access to a vehicle for work – this role is an Essential Car User.
Desirable Requirements
- Knowledge of Microsoft Office programmes.
- Ability to record case notes.
- Experience supporting clients and contacting agencies for benefits such as Universal Credit and Housing Benefit.
Benefits
- Generous holiday allowance – up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service. Additional leave purchase available.
- A UK local government pension scheme with life cover of three times salary.
- Enhanced parental and carers leave.
- Access to a range of discounts and perks, including savings on shop, holiday and services.
- Learning and development opportunities, including workshops, training and apprenticeships.
- Participation in a Good Employment Charter.
- Up to 3 days of pro‑rate paid volunteering leave.
Equal Opportunities Statement
Manchester City Council is an equal opportunity employer. We welcome applications from all people, particularly from Black, Asian, Minority Ethnic, Disabled and young people, and value diversity in the workplace.
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