Empathetic Helpline Advisor – Safeguarding & Signposting

Morgan Jones Recruitment is seeking a Helpline Advisor to serve as the first point of contact for callers, providing essential guidance and support. The role includes handling inbound calls, escalating safeguarding issues, and maintaining service KPIs.

Ideal candidates will have prior experience in customer service, possess strong verbal communication skills, and demonstrate a high level of attention to detail. The position offers a hybrid working model after 3 months, a competitive salary starting at £26,739, and various employee benefits.

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