Customer Service Assistant (Hospitality)

Customer Service Assistant (Hospitality)

Location: Harwell Campus, Didcot

Hours: 37.5 hours per week, 5 days over 7

Pay: £13.40 per hour + paid overtime

About the role: Friendly and reliable person needed to join our front‑of‑house team in a busy and modern workplace restaurant. You will support the day‑to‑day running of the restaurant, coffee shop and hospitality services and help create a welcoming and professional experience for every customer.

Benefits

• 28 days holiday including bank holidays
• Birthday off
• Free meals on shift
• Paid overtime opportunities
• 3 volunteering days
• Enhanced family leave, including maternity and grandparent leave
• Training, development and apprenticeship opportunities
• Pension and life insurance
• Discounts on shopping, travel and entertainment
• Wellbeing support and employee assistance programme
• Cycle to work scheme

Key Responsibilities

• Support the setup and service of food counters and hospitality areas
• Serve customers in a friendly, professional and efficient manner
• Maintain high standards of food presentation and display at all times
• Keep all service areas, counters and dining spaces clean, tidy and well stocked
• Be visible and approachable during service, responding quickly to customer needs
• Build a good understanding of the food offer to confidently assist customers
• Work across different service areas as required to support the team
• Follow all food safety, health and safety and hygiene standards
• Complete cleaning tasks in line with daily and weekly schedules
• Work collaboratively with colleagues to ensure a smooth and efficient service

What We’re Looking For

• A positive attitude and willingness to learn
• Good communication and customer service skills
• Reliable, punctual and able to work as part of a team
• Good attention to detail and organisation
• Flexible approach to working across different areas

Working Environment

You will be based within a large, modern workplace catering operation, including a high‑volume staff restaurant, coffee shop and hospitality services.

Important Information

• This role is subject to satisfactory references
• A DBS check is required due to the nature of the site

Ready to Apply?

If you’re approachable, dependable and willing to learn, we’d love to hear from you.

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