Voice Platform Engineer – Hybrid Role with Growth & Benefits

Job Title: Infrastructure Specialist (Voice Services)

Salary: £48,987 – £54,430

Locations: Edinburgh, Leeds & Manchester

Hours: Full Time – 35 Hours per week

Working Pattern: Hybrid – at least two days per week (40%) at an office site

Flexible Working Options: Hybrid Working, Job Share

Responsibilities & Qualifications

• Enterprise Voice Platform Expertise: Hands‑on experience supporting a 24/7 large‑scale enterprise, exposure to Avaya, RingCentral, Verint and Genesys.
• Service Stability, Controls & Engineering Support: Ability to support engineering activities by identifying risks, following established controls and balancing service stability with ongoing transformation.
• Observability & Management Tooling: Strong experience with tools such as VQSP, Virsae, Avaya System Manager, ThousandEyes, Jira, Confluence, ServiceNow and Power BI.
• Automation & Infrastructure as Code: Working knowledge of IaC and practical experience with Python, Jenkins, Harness, Ansible, Terraform and Docker.
• Communication & Collaboration: Strong communication and collaboration skills to engage both technical and business teams.
• Production Health & Technical Debt Management: Ability to maintain and improve production health by raising and tracking technical debt items and supporting improvements aligned to future architecture.
• Proactive Technical Problem‑Solving: Proactive approach to resolving issues, evaluating new patterns and tools, and validating solutions for wider enterprise adoption.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits adaptable to your lifestyle, such as discounted shopping
• 30 days’ holiday plus bank holidays
• A range of wellbeing initiatives and generous parental leave policies

#J-18808-Ljbffr…