Leisure Club Attendant – Welcoming, Safe & Member-Focused

Holiday Inn Brentwood M25, Jct.28

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The Opportunity

We are looking for a friendly, approachable and reliable Leisure Club Attendant to join our team. This role is central to creating a welcoming, safe and well‑organised leisure environment where members feel comfortable, confident and supported.

Taking a Human Givens approach, you’ll help meet people’s core needs for safety, belonging, reassurance and enjoyment, ensuring every member’s visit is a positive experience.

What You’ll Be Responsible For

• Ensuring the leisure club facilities are clean, tidy and well maintained at all times
• Setting up and clearing away equipment for fitness classes and leisure activities efficiently and safely
• Assisting members with gym and leisure equipment, ensuring correct and safe use
• Providing warm, attentive and professional customer service to all members and guests
• Supporting the sale of memberships and leisure services by communicating benefits clearly and positively
• Following health and safety procedures to maintain a safe environment for members and colleagues
• Identifying and reporting any faults, maintenance issues or safety concerns to the Leisure Club Manager
• Supporting the opening and closing of the leisure club as requiredCompleting required records and paperwork accurately and on time

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply).
• Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

• Enjoys working with people and helping others feel welcome and supported
• Takes pride in keeping spaces clean, organised and well presented
• Understands that feeling safe and cared for is central to a positive leisure experience
• Is confident offering help and guidance in a friendly, approachable way
• Can follow routines while remaining flexible to support daily operational needs
• Is dependable, responsible and works well as part of a team
• Feels motivated by contributing to a calm, positive and inclusive environment
• Is looking to develop experience within leisure, hospitality or wellbeing settings

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