Job Overview
Customer Service Advisor
Location: Great Barr Branch
Salary: £24,923 per annum
Contract: Permanent
Hours: 35 hours per week (09:00 – 14:00 Customer Facing, 14:00 – 17:00 Telephony, Monday – Friday / 09:30 – 12:30 Saturday)
What you’ll be doing
- Providing a service so good that our customers tell their friends and family about us.
- Be there when our customers need us in a way which suits them.
- Handling queries with confidence whether it’s about our products, services, or anything else customers need.
- Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.
- Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.
- Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
- Supporting our local branches and embedding deep roots in our local communities.
- You’ll be supporting our Customer Contact Centre over the phone, on emails or live chat.
- Keeping our customers updated on their accounts.
What we’re looking for
- Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
- Someone with an infectious team spirit who’s ready to collaborate and share ideas.
- A customer centric person who holds a genuine interest in customers and their needs.
- A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
- Empathy, we want you to put yourself in others’ shoes. You’ll need to listen, understand, and offer support to all our customers, as well as your colleagues.
- Flexibility – there’ll be times when we’ll need you to step up to help your team and other teams, especially during our busy times.
- Tech-savvy – you’ll need to be able to use a computer and work your way around our systems once we’ve shown you the ropes.
- Previous experience delivering great customer service.
- A curious mindset, you’ll be ready to learn and grow, open to challenges and developing new skills.
We value a diverse range of skills and experiences here at the West Brom. So even if you don’t meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.
What’s in it for you
- Development opportunities with promotion from within wherever possible
- Holiday starting at 175 hours (25 days) plus bank holidays, with the option to buy or sell up to 5 days per year
- 2 paid volunteering days per year
- Pension scheme starting at 5% employee contribution and 7% employer contribution, with matching contributions up to 10.6%
- Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave
- Life assurance provided by the Society at 4 times salary
- Yearly performance related pay and pay review
- Private medical insurance with optional family cover
- Salary Sacrifice Electric/Hybrid Car Scheme
- Perkbox account for perks, benefits, discounts, wellbeing tools and more
- Flexible working options and wellbeing support
Why choose the West Brom?
We’re committed to our people as the West Brom’s biggest asset. We value diversity and aim to be a Disability Confident Leader. We encourage applicants from all backgrounds and will consider adjustments to the recruitment process. If you need support with applying, contact careers@westbrom.co.uk.
Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. The West Brom is a trading name of West Bromwich Building Society.
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