Ecommerce Operations Lead

Pay Rate: £26,426.80 Grade: RCS P Contract Type: Permanent (Full-Time) Shift patterns: Working Monday to Friday, 6am-2pm & 2pm-20pm on rotation Location: Normanton

We are currently recruiting for an organised and driven Ecommerce Coordinator to support our warehouse operations. Working closely with the First Line Managers (FLMs), you will play a key role in ensuring a smooth, efficient, and high‑performing shift. This is a hands‑on position where you will be instrumental in coordinating daily activities, supporting team performance, and ensuring customer orders are fulfilled accurately and on time.

A TYPICAL DAY MAY INVOLVE

• Support the Shift Manager and FLMs in delivering an efficient and effective operation
• Help plan, coordinate, and supervise team activities, ensuring targets and objectives are met
• Assist with the fulfilment of customer orders, ensuring all service levels and deadlines are achieved
• Provide leadership and direction on the shop floor, including allocating tasks and adjusting resources where needed
• Support FLMs with disciplinary and grievance processes in line with HR policies
• Ensure all company policies are communicated, followed, and enforced
• Drive improved productivity through coaching, mentoring, and team engagement

THIS ROLE WOULD SUIT PEOPLE WHO

• A background in warehousing or logistics
• Experience in a team leadership or coordination role (desirable)
• Strong communication and interpersonal skills
• Good IT and systems knowledge
• The ability to motivate others and work collaboratively

WHY JOIN US?

• Join our generous pension scheme with an 8% employer contribution and a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

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