Night Porter

We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema – we have something for everyone!

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in “Love to Shop” vouchers if you recommend a friend to work for us, receive £100 in “Love to Shop” vouchers when they pass probation.
• Access to 360 Wellbeing – https://www.360-wellbeing.co.uk/
• Access to Wagestream – https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years – Dinner for 2 , 5 – 15 Years – 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

Key Attributes

• Warm & Welcoming Manner
• Has a calm, can do attitude
• Attention to Detail
• Is an excellent team player with the ability to work autonomously
• High Presentation Standards
• Excellent guest service skills
• Clear Communication

Role & Responsibilities

• To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
• To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
• To follow all hotel policies as outlined in your training manual –
• Answering telephones, check in and checkout of hotel guests
• Dealing with guest queries
• Cleaning of public areas
• Set up or clear down from events and conferences
• To ensure the safety and security of the building and guests throughout the night
• Luggage assistance
• Serving Food and Drink to the highest standard to our guests when required.
• Support Food and Beverage department in aspects of their roles
• Support the Reception by preparing aspects of departure during the night.
• To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
• To ensure good working relationship with all other departments and communicate information throughout the hotel.
• To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
• All other duties as required

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