Team Administrator – Community Rehab Team
Band 3
Main area Administration Grade Band 3 Contract Permanent Hours Part time – 22.5 hours per week Job ref 201-26-466
Site Camborne-Redruth Hospital Town Redruth Salary £25,760 – £27,476 Pro rata Salary period Yearly Closing 31/05/2026 23:59
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
We are looking for a positive, hard working administrator who enjoys being part of a team and can remain focused and multi task in a busy open plan office.
This is a role working as an administrator in the Physiotherapy and Occupational Therapy community team at Camborne- Redruth Hospital. We provide rehabilitation to patients in the community, in their own homes/ care homes and also work in the inpatient setting in the CATU (community assessment and treatment unit).
The team is made up of 2 administrators, 2 team leads, 11 therapists and 7 support workers.
A typical day would involve processing referrals from STRATA to add to Rio, whilst monitoring the emails coming to the team, taking phone calls from patients and colleagues and booking appointments for patients on the waiting list.
We encourage you to make contact to find out more about the job if you are interested in applying.
Proposed interview date: to be confirmed
Main duties of the job
- Act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public
- Booking appointments for patients and updating clinicians diaries
- Processing referrals from emails and STRATA, uploading to Rio.
- Use of computer software such as Rio, STRATA, Healthroster, Microsoft excel/word
- Arranging meetings, preparing agenda, note taking and distributing papers
- Booking training
- Assist with HR and recruitment paperwork
- Creating purchase orders, ordering and receipting goods
- Direct patients, visitors and colleagues around clinic to correct department
- Photocopying and laminating
- Setting up P files and filing paperwork
- Answer telephone, deal with enquiries, direct as appropriate, take accurate messages and forward to relevant person/department
- Sending and receipt of incoming post
- Managing team generic email inbox
- Scanning and uploading documents to Rio
- Creating reports using Power Bi
- Archiving
- Audits and maintaining accurate asset register
- Liaison with estates
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use our services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education/ Qualifications
- Good Literacy and numeracy skills
- Computer literate and competent in use of Microsoft office applications
- NVQ 3 Administration or equivalent experience
Skills and Aptitude
- Excellent verbal and written communication skills
- Ability to prioritise own workload and work unsupervised
- Attention to detail and time management skills
Knowledge and abilities
- Accurate typing and keyboard skills
- Previous experience in a healthcare office environment
- Knowledge of medical terminology
- Knowledge of CFT IT systems
At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:
- Career conversations and individual development plans for succession planning and talent management
- Protected CPD time for registered staff
- Access to a dedicated central development fund supporting CPD for all staff
- Leadership and Management development programmes
- Coaching and mentoring opportunities
- A full clinical induction programme for operational skills
- Access to a care certificate programme for our band 1-4 clinical staff
- A bespoke and robust preceptorship programme to support newly qualified staff
Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:
- Suite of health and wellbeing initiatives to support our colleagues physical and mental health
- Free access to individual HARP portfolios to support revalidation for nursing staff
- Free DBS checks where required
- Discounts available from retailers, UK hotels and main attractions
- Salary sacrifice car scheme
- Cycle to work scheme
- The Trust reimburses all application costs for staff eligible to apply for EU settlement status.
The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.
Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles – throughout the organisation.
If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Any general recruitment queries, please contact our recruitment team on 01208 834644
Employer certification / accreditation badges
Name Emma Dymond Job title Therapy Team Lead Email address emma.dymond1@nhs.net Telephone number 01209318107 Additional information
Please note we are not accepting any communication from Recruitment Agencies at the current time. Please refrain from sending the Trust CV’s as this does not count as an introduction.
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.
We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
- Cornwall Foundation Trust
- Royal Cornwall Hospitals NHS Trust
- Cornwall and Isles of Scilly Integrated Care Board
If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
The Health Jobs UK website has jobs from numerous employers, within health and care across Cornwall and the Isles of Scilly.
Royal Cornwall Hospitals NHS Trust provides acute medical, surgical and specialist services to a population of around 500,000 which can increase significantly during the busy holiday periods.
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