Overview
Salary – £13.74 per hour
Hours of Work – 30 hours a week (Monday, Tuesday, Wednesday, Saturday)
As a Team Leader at Hobbycraft, you will assist the Store Manager in the day-to-day running of the store. You will also be responsible for running the store in the Store Manager’s absence. You will deliver excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer-focused experience is key to our continued success. As an integral member of the management team, you will demonstrate our brand values in every aspect of your work.
Responsibilities
- Teamwork and Leadership – you will lead by example, coaching colleagues where appropriate, to drive outstanding customer service and commercial awareness in the team
- Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
- Planner – you will ensure the store is set for a successful day of trade
- Relationship builder – you will ensure everyone is always treated fairly and with dignity and respect, adhering to our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming and inclusive environment for all
- Merchandiser – you will coordinate the working of deliveries; manual handling is an essential part of the role
- Click and Collect – you will coordinate the Click and Collect process
- Policy expert – you will comply with company policies and Health and Safety regulations, ensuring the store remains a safe and legal place to work for the team
- Communicator – you will deliver clear and concise communications, such as key messages and daily targets, so the team understands expectations
- Workshops – you will host various workshops in-store
- Store Management – you will support the Store Manager in day-to-day management and will be responsible for the running of the store in the Store Manager’s absence. Responsibilities include: being a keyholder, opening and closing the store and attending alarm callouts if required, cash controls, PI counts, general admin, back of house access, store and colleague security, and data compliance (e.g., payroll, recruitment, personal data)
- Recruitment – you will assist the Store Manager to build a high performing team through recruitment, induction and training of new colleagues
- Colleague Support – you will provide support and coaching for colleagues where appropriate
Experience
- A proven track record of the following in a retail or similar environment:
- Duty Management experience is advantageous
- Passionate about sales and driving profit
- Keyholding
- Cash handling and security awareness
- Coaching colleagues
- Merchandising experience
- Health and safety compliance
- Awareness of store KPIs
- Effective time management
- Determination to inspire success within your team
Skills
- Organisation and planning
- Decision making
- Interpersonal and communication skills
- Excellent customer service
- Adaptability
- Commercial awareness
- Brand ambassador
- Self-motivated
Job Suitability
This role would suit a current Team Leader in a Retail or similar environment, or an experienced colleague looking to advance into a management career path. The candidate should be confident and professional, able to support the management of a diverse team in a fast-paced environment, calm under pressure and able to cope with changing priorities.
Benefits
- 33 days holiday including bank holidays pro rata, growing with you during your time with us
- 40% colleague discount
- Long service awards
- Cycle2Work scheme
- Discounted gym membership
- Day off to celebrate your birthday
- Charity event days and annual paid-for charity volunteer day
- Employee Support Programme including financial and mortgage advice
- Access to a personal pension scheme
- Access to a range of high street discounts
- An inclusive and creative working environment
- Colleague social events throughout the year
Equality and Inclusion
Hobbycraft is an equal opportunities employer and is committed to equality, diversity, inclusion and belonging for all colleagues and potential colleagues.
All applicants: please note that due to the volume of applications we may close the vacancy prior to its expiry date.
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