Team Leader (Reactive)

A fantastic opportunity has arisen for an experienced Team Leader to join a busy Facilities Management function within a public sector organisation. Reporting to the Lead Assets Works Delivery Manager, you’ll take ownership of day-to-day repairs delivery across a large and varied estate; leading a dedicated team and working closely with planned works colleagues, contractors, and leaseholders.

The Role

• Lead the reactive works delivery team to ensure repairs are delivered on time, to budget, and to agreed standards across the estate; maintaining compliance with statutory obligations and sector best practice throughout
• Work collaboratively with the Team Leader (Planned) to ensure resilience across both reactive and planned works delivery for the whole estate
• Assist in developing long-term repairs and maintenance strategies; researching and applying professional and technical judgement to implement agreed delivery plans
• Work with partner contractors to provide a responsive day-to-day repairs service for tenants, leaseholders, and customers; meeting performance targets within budget
• Ensure appropriate consultation is undertaken with leaseholders in line with the Landlord and Tenant Acts and other relevant legislation
• Work with Contracts Officers to provide technical expertise in the production of specifications and ongoing contractor management for repairs and maintenance contracts
• Deliver procurement efficiencies and value for money; using technical expertise to inform specification writing and scope of works in compliance with statutory obligations and sector best practice
• Manage the voids process (property element) to ensure turnaround times and quality meet targets; working with Housing Management and contractors to develop improved working practices

What We’re Looking For

Knowledge

• Major legislation and issues affecting local government; social housing and operational property maintenance
• Best practice across these functions within a similar environment or local authority
• Compliance and statutory landlord obligations and their effect upon buildings; engineering services; trades; operations; materials and construction

Experience

• Managing repairs and maintenance services within the public sector; social housing; or a similar operating environment
• Collating and analysing information for reports to councillors, residents, and other stakeholders
• Developing, leading, mentoring, and motivating successful individuals and teams within an environment of change

Skills

• Managing multiple projects effectively and prioritising in response to changing deadlines
• Exercising sound judgement in decision making; analysing problems; separating symptoms from causes; and identifying short and long-term solutions
• Strong communication skills with the ability to convey information clearly to a wide range of audiences
• Setting and monitoring measurable performance targets
• Building and maintaining effective working relationships with staff, partners, tenants, and stakeholders
• A good level of IT competency across Microsoft 365, Google Workspace, and other service-based software systems

Qualifications

• Membership of the Chartered Institute of Building Services Engineers (MCIBSE) or the Royal Institution of Chartered Surveyors (MRICS)
• A broad knowledge of buildings and building engineering services; trades; operations; materials; and construction

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