Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.
All potential applicants are encouraged to scroll through and read the complete job description before applying.Role OverviewWe are seeking a skilled and dedicated Field Service/Support Engineer to provide high-visibility technical support for our Cargo Vehicle Inspection (CVI) and RTT X-ray Detection Scanner systems across Southern coastline, Folkstone, Dover and Portsmouth. This role involves on-site installation, diagnostics, maintenance, and repair of complex equipment and systems, ensuring optimal operational quality and customer satisfaction.Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components.Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems.Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance.Respond to third-line technical support requests from field engineers, distributors, and customer representatives.Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems.Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team. xcswzye Maintain accurate technical documentation, including service reports, engineering change requests, and database entries.Travel including Euro Tunnel, Dover to Poole…