Job Title: Customer Service Advisor
Location: Halesowen (B62)
Salary: 26,938 – 28,609 per annum + up to 2000 Performance related bonus
Job Type: Full Time, Permanent
Working Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5-week rotational shift pattern. 1 in 3 Saturdays 09:00am – 17:30pm.
- Early Shift: 8:30am – 17:00pm
- Mid Shift: 9:00am – 17:30pm
- Late Shift: 10:00am – 18:30pm
About the Role:
As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.
What you will be doing:
- Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
- Use My Policy systems to enter customer data to a high standard of accuracy.
- Validate and process new customer accounts assisting customers with any account related enquiries.
- Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
- To work collaboratively with your peer group and other colleagues sharing best practice.
- When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.
- Provide administrative support to ensure activities related to customer’s accounts are carried out in a timely manner and records are maintained.
- Establish and communicate high standards of customer service in line with the company’s values and culture.
- Establish and communicate high standards of customer service in line with the company’s values and culture.
- Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success.
- Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
- Contribute to an open and honest culture within teams through collaborative and supportive working.
- Support a culture of continuous improvement for Customer experience, and operating systems.
- Liaise with relevant stakeholders across the business to instigate and influence positive change.
What we’re looking for:
- Strong Communicator
- Effective decision maker in a fast-paced environment
- Individuals who have a passion and commitment to providing quality Customer Service
- Team Player
- Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.
- Pro-active and well organised
- Adaptable
- Computer literate and proficient in MS Office suite
- Accuracy and attention to detail
- A desire to develop own skill sets
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.