ServiceNow Solution Architect

ServiceNow Solution Architect

We are seeking an experienced ServiceNow Solution Architect working closely with the client as part of their established ServiceNow team. This is a senior, client-facing role where you will translate business requirements into scalable, well-governed ServiceNow solutions. You’ll act as a subject matter expert, providing technical leadership, setting standards, and ensuring the overall health and performance of the platform.

Location: London, England

Responsibilities

• Translate client and business requirements into differentiated, deliverable ServiceNow solutions
• Provide technical governance oversight across the ServiceNow platform
• Enforce coding standards across both Accenture delivery teams and Post Office resources
• Own and produce High-Level Design (HLD) documentation and solution artefacts
• Act as an escalation point for technical issues and development blockers
• Collaborate closely with business and technical stakeholders across the organisation
• Proactively identify, log, and drive continuous improvement opportunities
• Contribute to platform health management and long-term architectural direction
• Support technical triage of major incidents and platform issues when required
• Provide leadership and guidance to development teams, supporting effective delivery

Qualifications

• Proven experience as a ServiceNow Solution Architect
• Expert-level proficiency in ServiceNow
• Strong experience defining and enforcing technical governance and development standards
• Ability to produce clear, structured design documentation (HLDs, solution designs)
• Strong stakeholder engagement and client-facing experience
• Experience working in complex, multi-team enterprise environments
• Excellent problem-solving and decision-making skills

Contact

If you are interested please apply or send your CV to luke.sandilands@cpl.com

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